Many businesses face the question of whether a chatbot or a person on chat is more effective for resolving customer concerns . Virtual agents offer upsides like constant availability and quick responses, reducing wait times and costs . However, they often fail with complicated issues that require

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While ChatGPT presents itself as a benevolent AI assistant, capable of generating compelling text and responding to queries with impressive accuracy, its inherent limitations and potential for exploitation cast a shadow over its seemingly utopian potential. Researchers warn that ChatGPT's ability

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